Tips to Be an Effective and Productive Field Service Tech

 

Consider Following the 2-Minute Rule

According to a well-known and best-selling author and management consultant, there is a 2-minute rule that states if a certain action can be done in only a matter of two minutes, then do it right the first time around because it will take much longer to organize as well as review it later on. Furthermore, field technicians can also adopt this rule as they are in the field, most especially during short downtime periods when they do not have enough time to begin a much larger task. 

 Field Service Tech

There are also reliable field-service mobile apps that allow field technicians to do their tasks even when in certain areas where there is not cell reception or if wifi is not available. This is actually a really good factor for field service productivity since with just a matter of few minutes, field technicians can be able to text or write emails to check on their customers or update them regarding a product or service, or to check their schedule or jobs details – all from their tablet or phone. 

Make Sure to Update Customers and Job Data After You Have Completed a Job

This step will actually help a lot in improving the entire team’s overall productivity since it makes sure that everyone will have real time information. As a matter of fact, the beauty of having a dependable mobile office manager solution is that field technicians will have the ability to provide necessary and timely details on their job or customer while they are out in their area. This means that they do not have to wait anymore to go to their office or call it into their office or get home to send an e-mail report. This also includes letting their team know when they are already on their way to their job as well as when they have already finished their job for the day. 

Be Mindful of Safety and Remove Any Distraction

While getting the job done on time is very important, field technicians must also be reminded that overall safety should always come first and that making sure that good safety is practiced will certainly help a lot in reducing any occurrences of accidents that can lead to a much more significant downtime for field technicians and can impact the team.  

Aside from that, focusing on a single task at hand is also considered as a better option over multi-tasking that is believed to not really improve effectiveness, efficiency, and overall productivity in any way. If you tend to focus on your task and do it according to the right process, completing one job at a time, you will surely be able to complete the job safely and properly.  

The bottom line is that in every task you do in the field, you have to make sure that safety is always being practiced aside from providing your customers with excellent services in order to make sure that you’re able to provide consistent positive impact to your team and the company as a whole. 

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